What we do

Driving Sustainable Excellence

EFQM is a not-for-profit foundation, established to support sustainable economic development. The EFQM Excellence Model is a framework that has been used to drive sustainable organisational development for over 20 years. It can be applied to any organisation, regardless of size or sector. It is based on observation and learnings from leading organisations on what has made them successful and what they need to do to remain competitive in future.

We are a member-based organisation. Members of our network may come from a diverse range of countries, sectors and industries but they share one goal - the pursuit of excellence. We have a network of Partners who can support organisations, throughout and beyond Europe, in the local language. Together with our Partners, we currently support 30,000 organisations in Europe to develop and grow.

How does the network work?

The EFQM Excellence Model provides a platform and common language to share their experiences and learn from others. The desire to share, learn and innovate is what drives our economies forward. What was considered "best practice" yesterday rapidly enters the mainstream and becomes common practice today. To stay ahead, organisations need to adapt faster than ever. Introducing a proven practice from one sector to another is one way to achieve this.

What do we offer?

Training leaders & managers to use the Model to drive improvement in their own organisations and spot what's really making a difference in others.

Assessing organisations using peer to peer reviews to understand what's behind their success and where they need to focus their improvement efforts.

Recognising leading organisations and the good practices they have developed that set them apart from the pack.

Sharing the good practices we have identified through peer to peer assessments so others can learn and improve.

Together with our Partners, we offer a comprehensive portfolio of products and services to support your organisation's journey towards excellence. These are designed to give your people the knowledge, skills and tools required to identify and drive the changes required to ensure your future success.

Driving sustainable economic development

Over the last 20 years, we have seen many of the concepts defined in the EFQM Excellence Model, and the good practices adopted by our Members to address these challenges, transition from innovative approaches to common practice and, ultimately, industry standards. This cycle is driven by competition in the global economy. Because the Model is non-prescriptive, we can work with organisations at the leading edge of this cycle, finding solutions for tomorrow's challenges today.

How EFQM can help you...

Answer 6 simple questions about your organisation and find out how EFQM can help you on your journey to Excellence...

Events calendar

  • 20 June 2017

    Agile Management & Innovation Workshop

    Today both Innovation and Agility are key enablers to executives aiming for their organisation to

  • 20 June 2017

    Open Door Day

    This one-day event is the perfect opportunity for you to discover EFQM’s universe!

Get in touch

Avenue des Olympiades 2
5th Floor
B - 1140 Brussels, Belgium
Tel : +322 775 3511
Email : info@efqm.org