Success stories

  • RADAR - The EFQM's Management Tool

    EFQM
    28 February 2014
    All
    All

    Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

    The RADAR developers realised that a truly effective tool for assessment should be based, not upon something different or additional to good management practice, but rather upon what any good manager or management team should be doing in their daily work.

  • Customer and People Oriented

    EFQM
    30 October 2013

    Alpenresort Schwarz - Austria

    2013 EFQM Excellence Award and Prize Winner in "Adding Value for Customers" and "Succeeding through the Talent of People"

    “We were particularly impressed by the role model behaviour of the leaders and employees, the focus on the Guests and the Integration of all the approaches.”
    Riëtta Klijn, Assessment Team Leader

  • Process and Results

    EFQM
    29 October 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Excellence Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    “The BMW Plant Manager developed and deployed an inspiring vision for Plant Regensburg, focusing not upon cost cutting but instead upon putting Associates at the centre of the business to drive all improvement activity. This approach has resulted in high levels of Associate engagement and improvement.”
    Dr. Ian May, Assessment Team Leader

  • Leadership

    EFQM
    29 October 2013

    Glasgow Housing Association - Scotland

    2013 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration and Integrity"

    “It was fully demonstrated at assessment that leadership skills are comprehensively embedded in the wider leadership team. Of particular note are the extent to which leaders engage with stakeholders and partners, and also the extent to which they have secured the loyalty, commitment and trust of their employees.“
    Paul Evans, Assessment Team Leader

  • From People Excellence for People

    EFQM
    29 October 2013

    VAMED-KMB - Austria

    2013 EFQM Excellence Prize Winner in "Succeeding through the Talent of People"

    “VAMED-KMB has established a very close relationship with the main customer based on mutual trust. The basis for this trust is the high level of excellence.”
    Karin Walter, Assessment Team Leader

  • Passion for performance

    EFQM
    29 October 2013

    Wakefield and District Housing - England

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “WDH is an effective organization, more than ably led, which has made a dramatic impact on its community since it was created in 2005. There is, about the organization, a passion for performance.”
    Andre Haynes, Assessment Team Leader

  • Modern School

    EFQM
    29 October 2013

    St Mary's College - Northern Ireland

    2013 EFQM Excellence Prize Winner in "Sustaining Outstanding Results"

    “The Assessment Team is convinced that St Mary's College, being a pioneer since 1995 and one of Northern Ireland's role models today, will continue to play an important role in the construction of modern school living up to Department of Education's vision, and supporting the government's educational strategies for raising achievement in literacy and numeracy.”
    Felix Horner, Assessment Team Leader

  • Fulfilling customer needs and expectations

    EFQM
    28 October 2013

    Nilufer Municipality - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.”
    Jose Antonio Calvo, Assessment Team Leader

  • Creativity and Innovation

    EFQM
    28 October 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Excellence Prize Winner in "Harnessing Creativity and Innovation"

    “SSAU has demonstrated a consistent and strong commitment to implementing a culture of excellence in all areas, with strong leadership and involvement of academic and administrative staff and students. “
    Celal Seçkin, Assessment Team Leader

  • Product Quality

    EFQM
    27 October 2013

    GC Europe - Belgium

    2013 EFQM Excellence Award Finalist

    "There is no doubt that GC Europe will be able to sustain outstanding results if the "No Kokoro" spirit is kept high, and never forget their mission: to improve the dental health of patients across Europe."
    Dr. Christian Forstner, Assessment Team Leader

  • Taking care of the customers

    EFQM
    27 October 2013

    Sanitas Hospitales - Spain

    2013 EFQM Excellence Award Finalist

    “Employees of SH have succeeded in creating an organization where everyone is dedicated to the Mission “of taking care of the client” to ensure their well-being while also keeping in mind the Vision of “Profitable Growth.”
    Dr. Susanne Kaldschmidt, Assessor Team Leader

  • "Think Yes"

    EFQM
    18 September 2013

    Glasgow Housing Association

    Winner of the EFQM Good Practice Competition 2013 - New Ways of Working

    Glasgow Housing Association (GHA) is a Registered Social Landlord, a not-for-profit organisation, a limited liability company, and a registered charity. They provide services to almost 67,000 people across Glasgow, owning and managing 41,000 rented properties. Our leaders have set a clear direction through our vision of “Better homes, Better lives, a Better Glasgow.” Our customers matter to us - we want them to be happy with the services we provide. To build this trust and confidence with our people, we have created our “Think Yes” culture. “Think Yes” is reflected in everything we do from our leadership and management approach through to the ways in which we manage our policies and processes.

  • Target your Energies

    EFQM
    5 September 2013

    Telecom Italia - Human Resources and Organisation Department

    EFQM Recognised for Excellence 3-star - 2013

    “Leaders and associates are consistently working on improvements towards their vision of becoming a credible and value adding partner. By sustaining and even extending this, the assessors are sure that TI.HRO will continue to contribute to the success of Telecom Italia.”
    Dr. Thomas Baeuerle, Assessment Team Leader

  • Challenge & Innovation

    EFQM
    5 September 2013

    Sanden Manufacturing Europe

    EFQM Recognised for Excellence 5-Star - 2013

    "SANDEN EABD has a very strong foundation of values that are lived everywhere, inspired by Japanese principles. To ensure future success, the organisation has ambitious strategic targets that include growth with environmental products. The Assessor Team is firmly convinced that these targets can be achieved if SANDEN EABD keeps using their advantages including flexibility and agility over their competitors."
    Dr. Christian Forstner, Team Leader

  • Leading Growth

    EFQM
    7 August 2013

    pom+Consulting AG - Switzerland

    EFQM's 2012 Awards Prize Winner in "Leading with Vision, Inspiration and Integrity"

    "Leaders are champions of a culture of innovation, continuous learning, team working and customer orientation expressed through the rules of conduct."
    Maria Jesus Novo, EFQM Assessment Team Leader

  • Citizen satisfaction and participation

    EFQM
    7 August 2013

    Nilufer Municipality - Turkey

    EFQM's 2012 Awards Finalist

    "People in Nilufer are very proud of their municipality thanks to the focus on the citizen and progressive mind-set. It is clear that Internal policies and management approaches are enabling this motivation."
    Annemie Simkens, EFQM Team Leader

  • Succeeding through People

    EFQM
    7 August 2013

    Mutualia - Spain

    EFQM's 2012 Awards Finalist

    "The achievements and performance reached by the organisation in the recent years is very noticeable, demonstrating a really strong commitment to excellence."
    Dr. Andras Hary, EFQM Assessment Team Leader

  • Adding Value for customers

    EFQM
    7 August 2013

    JSC Medicina - Russia

    EFQM's 2012 Awards Prize Winner in "Adding Value for Customers"

    "JSC "Medicina" has an outstanding patient focused culture embraced with enthusiasm at every level."
    Julio Gonzalez Bedia, EFQM Assessment Team Leader

  • Managing by Processes

    EFQM
    8 July 2013

    BMW Regensburg Plant - Germany

    EFQM's 2012 Awards Prize Winner in "Managing by Processes"

    "We can see that enthusiastic and strong role model leadership on all levels is the driving force in achieving high added value for its customers by taking leverage from continuous improvement initiatives"
    Hakan Kilitcioglu, EFQM Assessment Team Leader

  • Managing by Processes

    EFQM
    8 July 2013

    Bosch Tecnologie Diesel e Sistemi Frenanti S.p.A. - Italy

    EFQM's 2012 Awards Prize Winner in "Managing by Processes".

    "There is clear evidence that the already highly effective and efficient process management system is being further developed to achieve even higher levels of performance"
    Tadeusz Buchacz, EFQM Assessment Team Leader

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