Public Administration

  • Fulfilling customer needs and expectations

    EFQM
    28 October 2013

    Nilufer Municipality - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.”
    Jose Antonio Calvo, Assessment Team Leader

  • Citizen satisfaction and participation

    EFQM
    7 August 2013

    Nilufer Municipality - Turkey

    EFQM's 2012 Awards Finalist

    "People in Nilufer are very proud of their municipality thanks to the focus on the citizen and progressive mind-set. It is clear that Internal policies and management approaches are enabling this motivation."
    Annemie Simkens, EFQM Team Leader

  • Satisfying the Needs of Citizens

    EFQM
    8 July 2013

    Municipality of Dzierzoniow - Poland

    EFQM's 2012 Awards Finalist

    "Municipality of Dzierzoniow has a strong commitment to improvement and the assessment team feel sure that they will achieve many successes in the years to come and become an exemplar of public administration across Europe."  
    Paul Evans , Assessor Team Leader