Knowledge Base

  • Think Guest and show heartiness

    EFQM
    6 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    The Guest is at the centre of all that Alpenresort Schwarz represents. The facilities, the ranges of offers to the Guest profile and, in particular, the focus on the Guest is exemplary - they are invited to become a part of the “family” operational ethos; employees continuously “Think Guest” and show Heartiness.

  • Focussing on success for all pupils

    EFQM
    13 November 2013

    St Mary's College - Northern Ireland

    2013 EFQM Prize Winner in "Sustaining Outstanding Results"

    St Mary's College overall purpose/service is the education of children and they have their key customer, the pupils, onsite with them every working day. Through a pupil-centered multidimensional approach that integrates teaching, learning and pastoral care, St Mary's College focus on success for all pupils.

  • creating confident communities

    EFQM
    6 November 2013

    Wakefield District Housing - United Kingdom

    2013 EFQM Prize Winner in "Adding Value for Customers"

    Wakefield District Housing (WDH) is one of the UK’s largest housing associations, being responsible for 31,000 properties. WDH works closely with the local community and their priorities help to shape its overall business objectives. Customer focus is clearly present and is not only top down and leadership driven, but very much a part of the community culture which permeates the company.

  • SSAU's small innovative enterprises

    EFQM
    6 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    SSAU defines and uses new technologies to maintain and develop its organizational capabilities. The approach is realized through the activities of small innovative enterprises (SIE). It is - an enterprise formed on the basis of the SSAU, the activity of which is to develop innovative ideas, turning them into innovative designs and bring them into production.

  • The SSAU Customer Satisfaction

    EFQM
    4 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    Through a clear and strong focus on students in every daily activity of SSAU, this University achieves high and sustained levels of satisfaction among all its relevant segments of students on the key issues such as the quality of the training process and the rate of recommendation to others. Moreover, SSAU also realises high level of performance regarding full time course students, job placement for SSAU students and admission completion at SSAU, which are the key results for its business.

  • The application of lean principles to flexible working

    EFQM
    4 November 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    Plant Regensburg is clearly committed to continuous improvement, the application of lean principles and innovative approaches to flexible working. This has resulted in Plant Regensburg achieving a high level of production flexibility (one of the three strategic drivers) without entailing excessive costs. Production flexibility is of great value to BMW, as it seeks to offer more car variants with less cost and less lead time in an increasingly changeable marketplace.

  • The inspirational approaches of the Plant Director and his Team

    EFQM
    4 November 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    The inspirational approaches of the Plant Director and his Team, together with a systematic method of managing and improving leadership within the business, have resulted in sustained positive trends on most indicators since 2009, despite the difficult economic climate. These principled and successful approaches have resulted in Plant Regensburg becoming a proud, high performing and flexible plant within the BMW group.

  • From people excellence for people

    EFQM
    4 November 2013

    Vamed-KMB - Austria

    2013 EFQM Prize Winner in "Succeeding through the Talent of People"

    “From people excellence for people” is at the core of the VAMED-KMB values and is synonymous with the skills, continuous education and talent of their people, being at the heart of VAMED-KMB’s current and future success.

  • Benchmark Scoring Report

    EFQM
    28 October 2013
    All
    All

    EFQM Excellence Award 2013

    In October 2012, we launched the 2013 version of the EFQM Excellence Model. This was used for the first time in the 2013 EFQM Excellence Awards assessments. The comparisons enclosed in this document are therefore of double interest. Not only do they provide a benchmark for you against the current group of leading organisations who applied for the EFQM Award in 2013, they also give some insights on the impact of the revisions made to the 2013 Model and the consequent increase in the "level of excellence" observed since 2010.

  • An EFQM Founding Members

    EFQM
    24 October 2013
    Videos
    All
    All

    Fritz Farhni, Former-CEO of Sulzer, EFQM Founding Member

    Fritz Fahrni is one the 14 CEOs who, in 1988, signed the Letter of Intent that led to the creation of EFQM the following year. He was then CEO of Sulzer, a Swiss industrial engineering and manufacturing company.

  • Glasgow Housing Association, UK - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Leading with Vision, Inspiration and Integrity

    Leaders have created a culture of genuine empowerment. Of particular note are the extent to which leaders engage with stakeholders and partners, and also the extent to which they have secured the loyalty, commitment and trust of their employees.

  • Vamed-KMB, Austria - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Succeeding through the Talent of People

    VAMED-KMB people dedicate their individual contributions, based on educational skills, knowledge, experience, talent and problem solving capability, as well as showing passion to allow Vienna General Hospital to operate and function in its daily business without interruptions and malfunctions.

  • St Mary's College, Northern Ireland - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Sustaining Outstanding Results

    St Mary's College - coming a longer way with its pupils, and adding more value to them, and therefore to society, than equally performing schools - demonstrates strong focus on learners' outcomes demonstrated with outstanding examination performance. This is also reflected in outstanding Customer perception results.

  • Alpenresort Schwarz, Austria - EFQM Excellence Award Winner 2013

    EFQM
    23 October 2013

    EFQM Excellence Award Winner 2013 and Prize Winner in Adding Value for Customers and Succeeding through the Talent of People

    The Guest is at the centre of all that Alpenresort Schwarz represents. Guest Loyalty is rewarded with annual Awards. The personal involvement of Pirktl family with the Guests shows how the importance of the Guest is perceived by the Pirktl family. The combined effort of these approaches is reflected in the consistently good Guest satisfaction results over nine years.

  • Wakefield and District Housing, UK - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Adding Value for Customers

    The needs of customers (or tenants, or residents) are clearly understood: captured by research; by survey; by meetings with their representatives; by the feedback from the people of WDH who work in the community, and by truly integrating the customer in everyday activity.

  • Stavropol State Agrarian University, Russia - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Harnessing Creativity and Innovation

    There are many examples of a culture open to new ideas, not only in the area of the education and scientific work but also in supporting functions. These include new and improved working conditions, new buildings and facilities, including the department of hospitality hotel and conference centre simulations.

  • Sanitas Hospitales, Spain - EFQM Finalist 2013

    EFQM
    23 October 2013

    EFQM Excellence Award Finalist 2013

    The management-team and the employees of Sanitas Hospitales (SH) have succeeded in creating an organization where everyone is dedicated to the Mission “of taking care of the client” to ensure their well-being while also keeping in mind the Vision of “Profitable Growth”.

  • GC Europe, Belgium - EFQM Finalist 2013

    EFQM
    23 October 2013

    EFQM Excellence Award Finalist 2013

    GCE has been able to increase or sustain good performance in dealer satisfaction since 2005, and since 2009 GCE is the benchmark compared with competition in 4 of 7 categories. These excellent achievements are mainly the result of process improvement in production and logistics, together with smart approach to sales which is evident in the markets where GC Europe operates.

  • BMW Plant Regensburg, Germany - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Managing with Agility and Sustaining Outstanding Results

    Unlike other car production facilities, the vast range of car types and permutations are constructed on one assembly line. This has been made possible by a structured and sustained approach to process management and process improvement over nine years. There are many examples of elegant and innovative improvements, from harnessing new technology to identifying parts at product line assembly by memorable pictures rather than serial numbers. This manufacturing flexibility is understood to be at global role model level.

  • Nilufer Municipality, Turkey - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Adding Value for Customers

    They do not only add value by understanding, and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.

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