Knowledge Base

  • Bosch Lean Administration Approach

    EFQM
    13 February 2015

    Bosch Bari Plant

    2014 EFQM Excellence Award Winner

    The consequent implementation of the Bosch Production System (BPS) and Lean Administration tools like Value Stream Design in Indirect Areas (VSDiA) have delivered major improvements on productivity over the last years.

  • Bosch's Interpretation of Lean Manufacturing

    EFQM
    12 February 2015

    Bosch Bari Plant

    2014 EFQM Excellence Award Winner

    Within Bosch the interpretation of Lean Manufacturing is called Bosch Production System (BPS) which is implemented in BarP through a holistic approach called “System CIP”. Value Stream Design and Value Stream Mapping are the main tools to identify improvement opportunities in the supply chain.

  • Finding a Catalyst for Change

    EFQM
    20 January 2015
    All
    All

    An EFQM Board Members shares his views, Paul Little, CEO and Dean of City of Glasgow College (UK); he will contribute from his wealth of experience in the education sector.  We’re often asked “What’s the difference between ISO and EFQM?”… Rob Jackson, from Ricoh UK, not only addresses this point but also looks at the complementarity between the two approaches.  Many more and the calendar of activities for 2015.

  • 2030 Framework for Climate & Energy

    EFQM
    21 November 2014
    Videos
    All

    European Energy Policy Outlook

    Energy is at the heart of at least 3 mega trends: it increasing cost, the progressive depletion of natural resources and the impact of our consumption on the environment. The European Commission puts policies in place to address these issues. A senior representative of the Commission’s Directorate General for Energy presented their strategy and key policies regarding renewables, efficiency and the smarting of energy use.

  • Energy Smart Grid Management

    EFQM
    21 November 2014
    Videos
    All

    Bursagaz - Turkey

    As part of the Energy Sector Platform, Bursagaz shared his experience on the implementation of SCADA (Supervisory Control & Data Acquisition) through a webinar.  Discover here the video of their presentation.

  • Creating a Sustainable Future

    EFQM
    21 November 2014
    Videos
    All

    SUE "Vodokanal of St Petersburg" - Russia

    Take a closer look at their good practices on Creating a Sustainable Future, Developping Organisational Capabilities and Creative Use of Social Media...

  • Benchmarking Scoring Report 2014

    EFQM
    22 October 2014
    All
    All

    EFQM Excellence Award 2014

    Access an overview of the scoring profiles, a comparison of 2014 vs. 2013, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process. Mentioned examples clearly show the improvement in their performance.

  • Self-Assessment using the EFQM Model

    EFQM
    14 July 2014
    Videos
    All
    All

    There are many different self-assessment tools available from EFQM, ranging from very simple tools which should take less than an hour for a small team to complete the site visit simulation, which will take several days. This video gives an overview of these Self-Assessment options.

  • DMAIC Improvement Methodology

    EFQM
    14 July 2014
    Videos
    All
    All

    The EFQM Excellence Model provides a management framework that enables any organisation, regardless of size, sector or maturity, to determine their current strengths and the priority improvement areas that will enable them to more effectively implement their strategy. The DMAIC Improvement Methodology provides a structured approach for identify and implementing appropriate solutions to address the improvement opportunities identified in an EFQM assessment. Using both together helps focus improvement actions on achieving your strategic objectives.

  • EFQM Strategy

    EFQM
    14 July 2014
    Videos
    All
    All

    EFQM focuses on developing a healthy, vibrant network; centred on Europe but with a global reach. The resulting strategy is built on 3 value streams: Members, Partners and EU.  This video explains these 3 value streams and what this can mean to you and your organisation.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
    All
    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • Big Picture Method

    EFQM
    18 February 2014
    All
    All

    Short assessment based on the Fundamental Concepts of Excellence

    The Big Picture Method aims at closing this gap in the portfolio of EFQM’s methods by adding a shortened method, which focuses on giving an overview of the most important strengths and areas for improvement of an organisation. The method enables an overview of systematics in the approaches of the company. In addition, the Big Picture Method enables easy exchange of ‘Good Practices’ between different organisational units.

  • EFQM Assessment Tools

    EFQM
    21 January 2014
    All
    All

    What's available and when to use it

    There are a number of self-assessment tools available to support organisations on their journey towards excellence, using the EFQM Excellence Model 2013. As with any tool, knowing what to use and when to use it helps ensure you get the desired outcome.

  • Nilufer's strong customer orientation

    EFQM
    20 January 2014

    Nilüfer Belediyesi - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    Nilüfer Municipality has demonstrated a strong customer orientation. Particularly, and being a Municipality, they are showing clear and effective citizens orientation; by not only fulfilling needs, expectations and opportunities, but also by anticipating in an active way to future expectations, with a clear approach towards social sustainability.

  • GHA's outstanding leadership

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration & Integrity"

    The leadership of GHA is outstanding. With a visionary and inspirational Chief Executive it would be too easy to think that this is vested only in him. However, it was fully demonstrated at assessment that similar leadership skills are comprehensively embedded in the wider leadership team.

  • A strong customer focus

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration and Integrity"

    GHA is an organisation that has a strong customer focus. There are many examples of changes that have been made with the specific purpose of adding value to customers, such as the creation of the Central Customer Service Centre for routine enquiries which has freed up Housing Officers to spend more time in dialogue with customers; building strong and lasting relationships between individuals and GHA.

  • Development and learning from employees

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    There is a well-developed recruitment process and a thorough induction programme, aimed at ensuring that new employees are developed to fit with the resort ethos.

  • Ability to change via employee involvement

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    Alpenresort Schwarz is using two way of implementing improvements; one way is organised via four Project teams (Guest, Health, Schwarz inside and Green Schwarz flower) and PUPE sessions inside departments and units.

  • Living the Values

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    The Pirktl family has developed the resort Mission, Vision and Values with involvement from all Alpenresort Schwarz department and unit leaders, deputies and the project team leaders. The Pirktl family and all leaders with more than two employees undertake annual leadership feedback reviews. The evaluation is clearly linked to the organisation Values and Strategic Themes and Objectives.

  • Strategic Partner Program

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    Alpenresort Schwarz has achieved long term beneficial relationship with (strategic) partners and suppliers based on mutual trust, respect and openness. This has been achieved through the use of an internal supplier rating system that is shared with the partners.

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