Knowledge Base

  • Process self-assessment and action list plan

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    RzP has developed a tool to design and develop their processes. This tool consists of a 3D matrix of processes that assures the link between ISO approach, EFQM Model and RzP business.  

  • Policy Deployment

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    The leaders of RzP manage the deployment of the strategic challenges convincingly due to an exemplary communication to their associates about the strategy.  

  • Partnership Management

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    Partners at Bosch are defined as companies and organisations that have a positive impact in supporting the implementation of RzP strategy concerning one or more of the six strategic challenges.  

  • Identifying and monitoring major projects

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP show excellent performance in business results, e.g. production costs and productivity of the three value streams, as well as in other indicators reflecting the internal and external stakeholders. This is achieved by a very systematic way of deploying the strategy: prioritising the most important projects and actions relevant to the strategy on a yearly basis, and cascading them to department level using a “Prioritisation Matrix”.  

  • Harnessing Creativity and Innovation

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated an innate ability to gather customer insights and combine them with suppliers’ technical capabilities in order to maximise innovation and deliver cost effective solutions which improve tenants’ living standards and increase social value. 

  • Creating a Sustainable Future

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated a constant focus on making real change through social outcomes and creating a sustainable future for itself and the Wakefield district. Business results and society results are one and the same for WDH, and are consistently achieved. 

  • From a production and technology mindset to an innovation and development culture

    EFQM
    14 December 2015

    Bosch Car Multimedia Portugal, S.A.

    2015 EFQM Excellence Prize Winner in Leading with Vision, Inspiration & Integrity

    The approach that the top leaders of Bosch Car Multimedia Portugal, S.A. have adopted to change the organisation from a production and technology mindset to an innovation and development culture was decisive for the future of the company. The way and the speed of this turnaround within the perspective of a traditional Portuguese mindset, in the middle of a countrywide financial crisis and the inherent reluctance of people to change, are exceptional.  

  • Technical Innovation

    EFQM
    14 December 2015

    Bosch Car Multimedia Portugal, S.A.

    2015 EFQM Excellence Prize Winner in Leading with Vision, Inspiration & Integrity

    Bosch Car Multimedia Portugal, S.A. has bonded its future to innovation. With a very clearly defined strategy, initiated in 2012, technical innovation is in the focus of almost everything in the production area of the organisation. As part of this strategy, the company has established a partnership with the University of Minho, located in Braga.  

  • Industrial Performance Agreement

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    As a production site in a high labour cost country, RzP must show DS that they constantly achieve perfect quality, agility and cost reduction in order to get the volumes and investments. The flexibility and ability to adapt to changing workload is one of their unique “selling points”.  

  • Recognition Culture

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP “Recognition Culture “is a management approach that allows RzP to remain at a very high level of industrial competitiveness. The impact on performance is clearly visible for many years in the results of quality manufacturing and cost reduction, as well as in innovation and continuous improvement successes that have made RzP “lead plant” for some product lines. 

  • Adding value for patients

    EFQM
    14 December 2015

    Cabinet d'orthodontie Becker & Associés

    2015 EFQM Excellence Prize Winner in Adding Value for Customers

    Cabinet Becker & Associés delivers dedicated services in the field of orthodontics. Its services focus on the individual needs and expectations of adult and young patients and are delivered throughout Luxembourg. With this respect, their strategic position is very clear: To be national ‘Referential Leader in Orthodontics’ guaranteeing highest satisfaction levels for all stakeholders. 

  • Patient Care and Green Jacket

    EFQM
    14 December 2015

    Sanitas Hospitales

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    Patient Care units are a key factor in Sanitas Hospitales strong commitment to focus on patient care. This approach links directly to the defined value definition of (among other elements) offering the best human team. The strive for top patient care also connects to three strategic goals of reaching millions more people, getting extraordinary results and be the best place to work. 

  • Everyday Hero Program

    EFQM
    14 December 2015

    Sanitas Hospitales 

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    This best practise, the “Everyday Hero Program” is all about engaging staff with the values of the organisation which will in turn lead to delivering the strategic objectives. This program has enabled unprecedented levels of employee engagement, where each and every employee truly came across as having real belief in the company values and their impact on the company strategy. 

  • Strategy Comms

    EFQM
    14 December 2015

    Robert Bosch, Blaichach/Immenstadt Plant 

    2015 EFQM Excellence Prize Winner in Managing with Agility and Leading with Vision, Inspiration & Integrity

    BhP has implemented a very systematic, robust, and efficient process for strategy formation, review, and in particular, for strategy communication and deployment. In combination with a proactive and highly visible senior leadership, this approach constitutes leading practice in terms of strategy deployment. 

  • Sakarya University - Processes, Products & Services

    EFQM
    20 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In order to achieve strategic goals by means of process improvements, SAU carries out the Process Management approach integrated with Strategic Management approach since 2004. SAU is a higher education institution which provides and delivers services with value propositions to a wide range of customer groups through its key processes. Discover the Processes, Products & Services Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Partnerships & Resources

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    SAU manage all processes by providing participation of all partners via various environments. This also ensure the management of the relationships with partners within the related process by the process owners. Partnerships of SAU are classified in the own Partnership Model in related to processes. Discover the Partnerships & Resources Enabler Map of Sakarya University's Management Document.

  • Sakarya University - People

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Staff in SAU are considered in 2 groups as academic and administrative. Law No 2547 for Higher Education and Law No 2914 for Academic Staff in Higher Education are applied for academic staff, and Law No 657 for Government Officers Law is applied for administrative staff. Therefore, there are diverse practices for different staff groups. Human resources approches are applied compatible with strategic management and human resource policy. Discover the People Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Strategy

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In 2003, Total Quality Management (TQM) has been launched in SAU by establishing Sakarya University Academic Evaluation and Quality Improvement Board (SAÜDEK) and related Coordinatorship. Strategic Management is the first application of the TQM implementation in SAU. Initially, Quality Envoys were assigned by all faculties, schools and vocational schools to represent their units and support the TQM studies in their units. ​Discover the Strategy Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Leadership

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Leaders in SAU are defined in 2 groups as Strategic Leaders and Managerial Leaders. Leadership Behavior Assessment Survey (LİDEA) is applied annually to both Strategic and Managerial Leaders in order to assess the effectiveness of their leadership behavior. Leaders create action plans for their potential improvement areas and implement improvements in line with the results of LİDEA. Discover the Leadership Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Key Information

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Founded in 1970, Sakarya University has become a world-class education centre with its over 40 faculties, schools and institutes located in Turkey. The jury was impressed by SABIS, the unique interface to access any information system within the campus. It provides access for all students and staff and allows for effective management and communications.  Read here the Key Information section of their submission document to the 2015 EFQM Excellence Award.

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  • 24 October 2017

    Good Practice Visit to Enagas - ORGANISATIONAL RESILIENCE AS A KEY FACTOR

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