Knowledge Base

  • Managing cultural change: leadership, agility and sustainability in the Scottish education sector

    EFQM
    22 December 2016

    City of Glasgow College - United Kingdom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    Based on the merger blueprint document produced by City of Glasgow College, the integration of the formerly disparate colleges was consistently executed, led by a strong leadership team and consistently supported by a strong common vision. The vision and blueprint embraced all aspects of the College, its stakeholders and their needs. 

  • City Learning, Industry Academy and Students Support

    EFQM
    22 December 2016

    City of Glasgow College - United Kindgom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    City of Glasgow College (CoCG) understands the needs and expectations of its customers, it focuses on its aim for students which is for them to “Get a Job, Keep a Job, Get a Better Job”. They have identified its main customer groups, and segmented them. This ensures that learning and teaching services and students’ guidance services are tailored and customer centred.  

  • Harnessing Creativity and Innovation

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated an innate ability to gather customer insights and combine them with suppliers’ technical capabilities in order to maximise innovation and deliver cost effective solutions which improve tenants’ living standards and increase social value. 

  • Creating a Sustainable Future

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated a constant focus on making real change through social outcomes and creating a sustainable future for itself and the Wakefield district. Business results and society results are one and the same for WDH, and are consistently achieved. 

  • Sakarya University - Processes, Products & Services

    EFQM
    20 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In order to achieve strategic goals by means of process improvements, SAU carries out the Process Management approach integrated with Strategic Management approach since 2004. SAU is a higher education institution which provides and delivers services with value propositions to a wide range of customer groups through its key processes. Discover the Processes, Products & Services Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Partnerships & Resources

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    SAU manage all processes by providing participation of all partners via various environments. This also ensure the management of the relationships with partners within the related process by the process owners. Partnerships of SAU are classified in the own Partnership Model in related to processes. Discover the Partnerships & Resources Enabler Map of Sakarya University's Management Document.

  • Sakarya University - People

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Staff in SAU are considered in 2 groups as academic and administrative. Law No 2547 for Higher Education and Law No 2914 for Academic Staff in Higher Education are applied for academic staff, and Law No 657 for Government Officers Law is applied for administrative staff. Therefore, there are diverse practices for different staff groups. Human resources approches are applied compatible with strategic management and human resource policy. Discover the People Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Strategy

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In 2003, Total Quality Management (TQM) has been launched in SAU by establishing Sakarya University Academic Evaluation and Quality Improvement Board (SAÜDEK) and related Coordinatorship. Strategic Management is the first application of the TQM implementation in SAU. Initially, Quality Envoys were assigned by all faculties, schools and vocational schools to represent their units and support the TQM studies in their units. ​Discover the Strategy Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Leadership

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Leaders in SAU are defined in 2 groups as Strategic Leaders and Managerial Leaders. Leadership Behavior Assessment Survey (LİDEA) is applied annually to both Strategic and Managerial Leaders in order to assess the effectiveness of their leadership behavior. Leaders create action plans for their potential improvement areas and implement improvements in line with the results of LİDEA. Discover the Leadership Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Key Information

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Founded in 1970, Sakarya University has become a world-class education centre with its over 40 faculties, schools and institutes located in Turkey. The jury was impressed by SABIS, the unique interface to access any information system within the campus. It provides access for all students and staff and allows for effective management and communications.  Read here the Key Information section of their submission document to the 2015 EFQM Excellence Award.

  • Achieving and sustaining Excellence in Public Services

    EFQM
    26 June 2015

    Excellence in Government Services adopting EFQM Model

    Today, citizens (customers) have access to a wide array of products and services delivered consistently with a high level of service from the private sector, and they expect a similar level of service from the government. As seen below, citizens have many expectations when it comes to government services.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
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    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • Nilufer's strong customer orientation

    EFQM
    20 January 2014

    Nilüfer Belediyesi - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    Nilüfer Municipality has demonstrated a strong customer orientation. Particularly, and being a Municipality, they are showing clear and effective citizens orientation; by not only fulfilling needs, expectations and opportunities, but also by anticipating in an active way to future expectations, with a clear approach towards social sustainability.

  • GHA's outstanding leadership

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration & Integrity"

    The leadership of GHA is outstanding. With a visionary and inspirational Chief Executive it would be too easy to think that this is vested only in him. However, it was fully demonstrated at assessment that similar leadership skills are comprehensively embedded in the wider leadership team.

  • A strong customer focus

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration and Integrity"

    GHA is an organisation that has a strong customer focus. There are many examples of changes that have been made with the specific purpose of adding value to customers, such as the creation of the Central Customer Service Centre for routine enquiries which has freed up Housing Officers to spend more time in dialogue with customers; building strong and lasting relationships between individuals and GHA.

  • creating confident communities

    EFQM
    6 November 2013

    Wakefield District Housing - United Kingdom

    2013 EFQM Prize Winner in "Adding Value for Customers"

    Wakefield District Housing (WDH) is one of the UK’s largest housing associations, being responsible for 31,000 properties. WDH works closely with the local community and their priorities help to shape its overall business objectives. Customer focus is clearly present and is not only top down and leadership driven, but very much a part of the community culture which permeates the company.

  • SSAU's small innovative enterprises

    EFQM
    6 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    SSAU defines and uses new technologies to maintain and develop its organizational capabilities. The approach is realized through the activities of small innovative enterprises (SIE). It is - an enterprise formed on the basis of the SSAU, the activity of which is to develop innovative ideas, turning them into innovative designs and bring them into production.

  • The SSAU Customer Satisfaction

    EFQM
    4 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    Through a clear and strong focus on students in every daily activity of SSAU, this University achieves high and sustained levels of satisfaction among all its relevant segments of students on the key issues such as the quality of the training process and the rate of recommendation to others. Moreover, SSAU also realises high level of performance regarding full time course students, job placement for SSAU students and admission completion at SSAU, which are the key results for its business.

  • "Think Yes"

    EFQM
    25 September 2013

    Glasgow Housing Association

    Glasgow Housing Association (GHA) is a Registered Social Landlord, a not-for-profit organisation, a limited liability company, and a registered charity. They provide services to almost 67,000 people across Glasgow, owning and managing 41,000 rented properties. Our leaders have set a clear direction through our vision of “Better homes, Better lives, a Better Glasgow.” Our customers matter to us - we want them to be happy with the services we provide. To build this trust and confidence with our people, we have created our “Think Yes” culture. “Think Yes” is reflected in everything we do from our leadership and management approach through to the ways in which we manage our policies and processes.

  • Involving Leaders in Management

    EFQM
    24 September 2013

    Mutualia - Spain

    Mutualia is one of 20 organisations currently authorised by the Spanish Ministry of Employment & Social Security to collaborate with the social security system in the management of work-related accidents and illness and financial benefits related to non-work related accidents or illness. The Lidera Project was launched not only to promote and extend the idea of more people becoming involved in the management of the organisation, but also to reach a consensus agreement with leaders on the leadership style to be adopted and as a forum for communication and generating opinion and ideas.

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