Knowledge Base

  • EFQM Good Practice - Objectivity

    Ready, Steady, Hire!

    EFQM
    8 March 2017

    Objectivity Bespoke Software Specialists Sp. z.o.o.

    Recognised for Excellence 5 Star - 2015

    We think about the people every time we want to implement a new idea – no matter if we think about the project development or a company life. We take care of our employees and try to bring more than a little happiness and fulfilment to their work at Objectivity. This process begins before people even start working for us. 

  • Finding a catalyst for change

    EFQM
    14 July 2015

    ISO and the Excellence Model run in parallel, an impossible challenge? Don’t be so sure...

    We often receive questions about the implementation of ISO and the EFQM Model within the same organisation. How can you do it? What does it take? Is it even possible? There is no perfect answer but an example of a successful implementation should help ease any doubt about the possibility to work in parallel with both approaches. Rob Jackson, from Ricoh UK, will share with us his experience of the subject.

  • Social Media @Virgin Media

    EFQM
    30 July 2012

    Virgin Media - United Kingdom

    Virgin Media's objective was to build a new team for Social Media in the heart of the business, an active listening post where they can listen and participate in the conversation. They wanted to create the right processes, deploy the right technology and hire the right people, they wanted this team to be highly visible both internally and externally and most importantly they wanted to enhance the customer experience in a Virgin way. By listening to the conversation they will continue to develop and grow as the world of Social Media grows; so remain agile and innovative and willing to embrace the new.

  • Ricoh Deutschland GmbH, Germany - EFQM Prize Winner 2011

    EFQM
    25 October 2011

    EFQM Prize Winner in Adding Value for Customers

    The award process has been a unique experience for us. The Assessors were truly professional and their work and feedback as delivered by their report will help us even further in our ongoing pursuit of business excellence.

  • Ricoh's Sustainability Optimisation Programme

    EFQM
    30 July 2011

    Ricoh Europe

    Ricoh has a long establish record for sustainability.  Ricoh is determined to keep up its efforts to realize its target of reducing its environment impact to one-eighth of the fiscal year 2000 levels by 2050 in absolute terms.  The company's philosophy is that it is important to generate profits and remain a going concern so that it could continue to contribute to reducing environmental impact and to help realize a sustainable society.

  • Adding Value for Customers

    EFQM
    15 July 2011

    Ricoh Deutschland - Germany

    Great team spirit developed and real belief and ownership of customer issues. Customer Service Centre staff do not like the word call centre, which is a significant factor in reflecting the correct attitude from the staff employed.

  • Ricoh's Sustainability Optimisation Programme

    EFQM
    15 July 2011

    Ricoh Europe

    Ricoh has found through a lifecycle analysis that the largest share of environmental impacts of a copier/printer is in the “In-use” phase, when a machine is being used by customers. It accounts for nearly 70% of the total carbon emissions of a copier/printer, coming from paper, electricity, supplies, spare parts, and service engineer travel. In Ricoh’s environmental philosophy, we have a shared responsibility with customers to reduce the environmental impact including the “In-use” phase.   The Good Practice at a glance...