Knowledge Base

  • GC Europe - Belgium

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results

    This case study focuses on de results achieved by EFQM Member GC Europe (GCE). GC Corporation has always nurtured a culture of excellence, based on cultural roots shaped by the founder himself. These roots have never been lost during the 95 years of existence. 

  • VAMED-KMB - PROCESSES, PRODUCTS & SERVICES

    EFQM
    24 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers" 

    VAMED-KMB has built up a comprehensive process manage ment sys tem which designs, manages, and improves processes on various levels. The process map is divided into key processes, primary processes, and cross sectional supporting processes. 

  • VAMED-KMB - People

    EFQM
    24 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

    VAMED-KMB’s guiding principle “from people excellence for people” expresses our awareness that the organisation’s striving for excellence and its vision to be an “accompanying partner in the Viennese health care sector” can only be realized “from people”, thus through its employees. 

  • VAMED-KMB - LEADERSHIP

    EFQM
    23 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

    The core purpose of the organisation, the future vision and values are defined in VAMED-KMB’s Vision and Mission Statement (V/M) which is an integral part of the management system (target setting, process alignment, deployment of measures and indicators) and reassessed annually at the MRs according to the strategic manage ment process (PD- 55). The pursuit of excellence lies at the heart of our actions, which is expressed by our guiding value principle: “from people excellence for people”. 

     

  • Rehaklinik - Strategy

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    For us, the achievement of our mission and our vision is an organisational development, i.e. a long term, ongoing change process of the Rehaklinik as a whole and of all individuals working in it. This is also reflected in the Rehaklinik’s goal-oriented strategic axes and measured in our Balanced Scorecard.

  • Rehaklinik - Results

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    In the results of patient perception, being treated with respect, the involvement of the patient and the perceived treatment success are the most important factors for the measurement of strategy implementation. Data on admissions, treatment safety, treatment intensity, length of stay and the positive development of certain disease training initiatives are essential for the review of our services.

  • Rehaklinik - Processes

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    The philosophy underlying our treatment and care is to consider the patient as a partner of the multidisciplinary team. Therefore, a therapy contract is concluded with the patient at the beginning of his/her stay at the Rehaklinik. It includes the main elements of the treatment process, which is defined based on his/her needs, resources, preferences and the objectives of his/her rehabilitation.

  • Rehaklinik - People

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    The strategic priority in our human resources management is the involvement of our employees in the change process. In addition to employee participation, the continuous training of our employees is the second important key to the successful implementation of our strategy.

  • Rehaklinik - Partnerships

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    We conceptually support our management function for the benefit of society through the introduction of a sustainable responsibility policy (CSR).

  • Rehaklinik - Leadership

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    Participatory management and the consideration of our internal and external stakeholders are our priorities in managing the Rehaklinik so that we can act and react appropriately, while ensuring the sustainability of our institution for Luxembourg society.

  • Family Development Foundation - Strategy

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 Recognised for Excellence 3 star

    FDF launched in 2012 a comprehensive project to update the strategic plan for the period (2013-2018), in line with core functions defined by its establishment law (No. 11 / 2006).

  • Family Development Foundation - Results

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 Recognised for Excellence 3 star

    Perceptions & Performance Indicators.

  • Family Development Foundation - Processes

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    The organization is keen on documenting all processes through several channels, such as public policies (quality, environment, health, and safety), as well as policies and procedures manuals, in addition to process flow diagrams. All processes are subject to periodic auditing as per the requirements of the quality management system.

  • Family Development Foundation - People

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    Over the past 30 years , FDF's leadership worked through Abu Dhabi Women's Association, established in 1973, and the Family Development Foundation, which replaced the association in 2006, to support of all segments of the UAE community materially and morally, especially in the area of capacity building, providing job opportunities, and enabling them to face life with confidence , consistency, and creativity.

  • Family Development Foundation - Partnerships

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    FDF has identified all types of partners and organized their relationships to enhance the organization's ability to achieve its objectives. Partners are divided in terms of the nature of their relationship with the organization.

  • Family Development Foundation - Leadership

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    FDF creates tailor-made programs for local communities to strengthen family units and develop citizens that are capable of contributing to the economic and social development. FDF, with (300+) employees and 16 community centers, has two channels of services: handling requests for family counselling in different areas (such as legal, social, and economic issues), and conducting social programs that cover divers social topics (such as marriage, health, and women empowerment).

  • Family Development Foundation - Key Information

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 Recognised for Excellence 3 star

    FDF is an independent, government, non-profit organization operating in Abu Dhabi, United Arab Emirates, and reports to the court of the Crown Prince. It has an independent legal personality, full legal competences, as well as financial and administration independence.

  • Adding value for patients

    EFQM
    14 December 2015

    Cabinet d'orthodontie Becker & Associés

    2015 EFQM Excellence Prize Winner in Adding Value for Customers

    Cabinet Becker & Associés delivers dedicated services in the field of orthodontics. Its services focus on the individual needs and expectations of adult and young patients and are delivered throughout Luxembourg. With this respect, their strategic position is very clear: To be national ‘Referential Leader in Orthodontics’ guaranteeing highest satisfaction levels for all stakeholders. 

  • Patient Care and Green Jacket

    EFQM
    14 December 2015

    Sanitas Hospitales

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    Patient Care units are a key factor in Sanitas Hospitales strong commitment to focus on patient care. This approach links directly to the defined value definition of (among other elements) offering the best human team. The strive for top patient care also connects to three strategic goals of reaching millions more people, getting extraordinary results and be the best place to work. 

  • Everyday Hero Program

    EFQM
    14 December 2015

    Sanitas Hospitales 

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    This best practise, the “Everyday Hero Program” is all about engaging staff with the values of the organisation which will in turn lead to delivering the strategic objectives. This program has enabled unprecedented levels of employee engagement, where each and every employee truly came across as having real belief in the company values and their impact on the company strategy. 

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