Knowledge Base

  • Managing cultural change: leadership, agility and sustainability in the Scottish education sector

    EFQM
    22 December 2016

    City of Glasgow College - United Kingdom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    Based on the merger blueprint document produced by City of Glasgow College, the integration of the formerly disparate colleges was consistently executed, led by a strong leadership team and consistently supported by a strong common vision. The vision and blueprint embraced all aspects of the College, its stakeholders and their needs. 

  • City Learning, Industry Academy and Students Support

    EFQM
    22 December 2016

    City of Glasgow College - United Kindgom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    City of Glasgow College (CoCG) understands the needs and expectations of its customers, it focuses on its aim for students which is for them to “Get a Job, Keep a Job, Get a Better Job”. They have identified its main customer groups, and segmented them. This ensures that learning and teaching services and students’ guidance services are tailored and customer centred.  

  • Sakarya University - Processes, Products & Services

    EFQM
    20 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In order to achieve strategic goals by means of process improvements, SAU carries out the Process Management approach integrated with Strategic Management approach since 2004. SAU is a higher education institution which provides and delivers services with value propositions to a wide range of customer groups through its key processes. Discover the Processes, Products & Services Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Partnerships & Resources

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    SAU manage all processes by providing participation of all partners via various environments. This also ensure the management of the relationships with partners within the related process by the process owners. Partnerships of SAU are classified in the own Partnership Model in related to processes. Discover the Partnerships & Resources Enabler Map of Sakarya University's Management Document.

  • Sakarya University - People

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Staff in SAU are considered in 2 groups as academic and administrative. Law No 2547 for Higher Education and Law No 2914 for Academic Staff in Higher Education are applied for academic staff, and Law No 657 for Government Officers Law is applied for administrative staff. Therefore, there are diverse practices for different staff groups. Human resources approches are applied compatible with strategic management and human resource policy. Discover the People Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Strategy

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In 2003, Total Quality Management (TQM) has been launched in SAU by establishing Sakarya University Academic Evaluation and Quality Improvement Board (SAÜDEK) and related Coordinatorship. Strategic Management is the first application of the TQM implementation in SAU. Initially, Quality Envoys were assigned by all faculties, schools and vocational schools to represent their units and support the TQM studies in their units. ​Discover the Strategy Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Leadership

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Leaders in SAU are defined in 2 groups as Strategic Leaders and Managerial Leaders. Leadership Behavior Assessment Survey (LİDEA) is applied annually to both Strategic and Managerial Leaders in order to assess the effectiveness of their leadership behavior. Leaders create action plans for their potential improvement areas and implement improvements in line with the results of LİDEA. Discover the Leadership Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Key Information

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Founded in 1970, Sakarya University has become a world-class education centre with its over 40 faculties, schools and institutes located in Turkey. The jury was impressed by SABIS, the unique interface to access any information system within the campus. It provides access for all students and staff and allows for effective management and communications.  Read here the Key Information section of their submission document to the 2015 EFQM Excellence Award.

  • Empowering Service Users

    EFQM
    16 February 2015

    Cedar Foundation

    2014 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration and Integrity"

    Cedar’s core purpose since 1941 is to provide ground-breaking and innovative services to Society with a focus on disabled people. To enable this, service users are involved in planning, reviewing and developing products and services, e.g. through the Regional User Forums. The focus on inclusion is aligned with Cedar’s strategic goals “Empowering service users” and “Improving and innovating”.

  • Cedar's Leadership Culture

    EFQM
    16 February 2015

    Cedar Foundation

    2014 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration & Integrity"

    Cedar’s leaders have developed a clear mission, vision and values that are well deployed, underpinning a culture of excellence that unites their staff.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
    All
    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • Focussing on success for all pupils

    EFQM
    13 November 2013

    St Mary's College - Northern Ireland

    2013 EFQM Prize Winner in "Sustaining Outstanding Results"

    St Mary's College overall purpose/service is the education of children and they have their key customer, the pupils, onsite with them every working day. Through a pupil-centered multidimensional approach that integrates teaching, learning and pastoral care, St Mary's College focus on success for all pupils.

  • SSAU's small innovative enterprises

    EFQM
    6 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    SSAU defines and uses new technologies to maintain and develop its organizational capabilities. The approach is realized through the activities of small innovative enterprises (SIE). It is - an enterprise formed on the basis of the SSAU, the activity of which is to develop innovative ideas, turning them into innovative designs and bring them into production.

  • The SSAU Customer Satisfaction

    EFQM
    4 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    Through a clear and strong focus on students in every daily activity of SSAU, this University achieves high and sustained levels of satisfaction among all its relevant segments of students on the key issues such as the quality of the training process and the rate of recommendation to others. Moreover, SSAU also realises high level of performance regarding full time course students, job placement for SSAU students and admission completion at SSAU, which are the key results for its business.

  • Stavropol State Agrarian University, Russia - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Harnessing Creativity and Innovation

    There are many examples of a culture open to new ideas, not only in the area of the education and scientific work but also in supporting functions. These include new and improved working conditions, new buildings and facilities, including the department of hospitality hotel and conference centre simulations.

  • St Mary's College, Northern Ireland - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Sustaining Outstanding Results

    St Mary's College - coming a longer way with its pupils, and adding more value to them, and therefore to society, than equally performing schools - demonstrates strong focus on learners' outcomes demonstrated with outstanding examination performance. This is also reflected in outstanding Customer perception results.

  • Liverpool John Moores University, UK - EFQM Prize Winner 2011

    EFQM
    25 October 2011

    EFQM Prize Winner in Building Partnerships

    LJMU recognises that partnerships are crucial to future success, in terms of attracting students, securing additional income streams and enhancing their reputation; both within the UK and on the international market place.

  • Equipping students for the World of Work

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    Since becoming a university in 1992, LJMU has grown substantially, in line with the policy of successive governments, to extend the scope and accessibility of higher education in the UK. World of Work is a programme developed to ensure that graduates are ‘ready to work’.

  • LJMU's World of Work WoW

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    For LJMU World of Work WoW (Trademark) is the main and single unique selling proposition (USP) in a more and more competitive Higher Education market in UK. It is cited by UK Government as best practice and other universities seek to emulate the success of WoW. The main target of WoW is better employability of graduates (students = customers).

  • LJMU creates value for its customers

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    LJMU has put in place a series of processes which aim to create value for its customers, students and commercial customers. It engages actively with them to design and offer those academic programmes and commercial products that make the difference.

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