Knowledge Base

  • Bosch Blaichach - ROLE MODEL PRACTICES

    EFQM
    2 July 2018

    Bosch Blaichach's Role Model Practices regarding the EFQM Fundamental concept "Succeeding through the Talent of People"

  • Geriatrischen Gesundheitszentren der Stadt Graz (GGZ) - ROLE MODEL PRACTICES

    EFQM
    2 July 2018

    GGZ's Role Model Practices regarding the EFQM Fundamental concept "Succeeding through the Talent of People"

  • DEWA - Role Model Practices

    EFQM
    2 July 2018

    DEWA's Role Model Practices regarding the EFQM Fundamental concept "Succeeding through the Talent of People"

  • EFQM Good Practice - Objectivity

    Ready, Steady, Hire!

    EFQM
    8 March 2017

    Objectivity Bespoke Software Specialists Sp. z.o.o.

    Recognised for Excellence 5 Star - 2015

    We think about the people every time we want to implement a new idea – no matter if we think about the project development or a company life. We take care of our employees and try to bring more than a little happiness and fulfilment to their work at Objectivity. This process begins before people even start working for us. 

  • Leadership

    EFQM
    16 January 2017

    Bosch Security Systems, S.A. - Portugal

    2016 EFQM Excellence Award - Finalist

    By leadership, by example and a culture based approach, the Plant Manager has inspired the Management Team, the wider leadership team and all of the associates in the business to new and much higher levels of performance and behaviours.  

  • Communication

    EFQM
    16 January 2017

    Bosch Security Systems, S.A. - Portugal

    2016 EFQM Excellence Award - Finalist

    Different forms of communication are utilized for different purposes. These approaches are integrated in the several strategic deployment tools employed by the organization; e.g. face-to-face in daily management, SystemCIP, PointCIP, LeaderCIP to tackle strategic challenges and ways of working, the OK!Bosch magazine and information boards for general issues.

  • Managing cultural change: leadership, agility and sustainability in the Scottish education sector

    EFQM
    22 December 2016

    City of Glasgow College - United Kingdom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    Based on the merger blueprint document produced by City of Glasgow College, the integration of the formerly disparate colleges was consistently executed, led by a strong leadership team and consistently supported by a strong common vision. The vision and blueprint embraced all aspects of the College, its stakeholders and their needs. 

  • City Learning, Industry Academy and Students Support

    EFQM
    22 December 2016

    City of Glasgow College - United Kindgom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    City of Glasgow College (CoCG) understands the needs and expectations of its customers, it focuses on its aim for students which is for them to “Get a Job, Keep a Job, Get a Better Job”. They have identified its main customer groups, and segmented them. This ensures that learning and teaching services and students’ guidance services are tailored and customer centred.  

  • Drivers for Excellence

    EFQM
    8 December 2016
    All
    All

    Learning from role model practices

    A new format for EFQM to communicate value propositions we offer to EFQM members, based on our Fundamental Concepts for Excellence. Each of the Drivers for Excellence can be related to strategic challenges organisations face today who are aiming for Excellence.  Discover the practices from EFQM Excellence Award Applicants from 2012 to 2016.

  • Executive Management of Natural Resources

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey SC is consistently working on optimising and reducing its environmental impact. Those activities have led to a consistent reduction in important environmental indicators to a best in class level compared with other organisations, e.g. water usage, waste water recycling, energy usage, waste recycling rate and CO2 emission. 

  • Job rotation

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey has a strong improvement culture resulting in a high number of suggestions through the CCIdea platform and strong people results for motivation and engagement. This approach for job rotation is also very strongly linked to the strategic management framework and the strategic pillar for people.  

  • strategy deployment process

    EFQM
    22 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

  • "Airport Helper", Smiley boxes

    EFQM
    21 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

  • Sustainability Results

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability  

    RzP has a 20 year history of implementing CSR as a core strategy of its organisation. Linked with dedicated finance controllers for the different manufacturing sectors as well as facility management, maintenance, and purchasing, the combined achievement of cost and environmental targets have been achieved.  

  • Process self-assessment and action list plan

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    RzP has developed a tool to design and develop their processes. This tool consists of a 3D matrix of processes that assures the link between ISO approach, EFQM Model and RzP business.  

  • Policy Deployment

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    The leaders of RzP manage the deployment of the strategic challenges convincingly due to an exemplary communication to their associates about the strategy.  

  • Partnership Management

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    Partners at Bosch are defined as companies and organisations that have a positive impact in supporting the implementation of RzP strategy concerning one or more of the six strategic challenges.  

  • Identifying and monitoring major projects

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP show excellent performance in business results, e.g. production costs and productivity of the three value streams, as well as in other indicators reflecting the internal and external stakeholders. This is achieved by a very systematic way of deploying the strategy: prioritising the most important projects and actions relevant to the strategy on a yearly basis, and cascading them to department level using a “Prioritisation Matrix”.  

  • Harnessing Creativity and Innovation

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated an innate ability to gather customer insights and combine them with suppliers’ technical capabilities in order to maximise innovation and deliver cost effective solutions which improve tenants’ living standards and increase social value. 

  • Creating a Sustainable Future

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated a constant focus on making real change through social outcomes and creating a sustainable future for itself and the Wakefield district. Business results and society results are one and the same for WDH, and are consistently achieved. 

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