Enterprise 2.0

Bring the power of collaboration to your organisation

The EFQM Framework for Enterprise 2.0 has been developed to provide organisations with a holistic and universal approach towards excellence in managing their Enterprise 2.0 strategy. The Framework is based on the 9 criteria of the EFQM Model (see Appendix 2) to which specific Enterprise 2.0 issues have been linked.

This EFQM Framework starts with a brief introduction to the topic of Enterprise 2.0, followed by three sections: EFQM Framework for Enterprise 2.0 - Summary, EFQM Framework for Enterprise 2.0 - Assessment Guide, and Information on Self-Assessment and the EFQM Model.

This EFQM Framework for Enterprise 2.0 can be used as follows:

  • As a structure to define and implement an Enterprise 2.0 strategy.
  • As a tool for self-assessment, by measuring where the organisation is, and helping to understand the gaps towards excellence in managing their Enterprise 2.0 strategy.

Enterprise 2.0 is the use of "Web 2.0" technologies within an organisation to enable or streamline business processes while enhancing collaboration - connecting people through the use of social media tools. Enterprise 2.0 aims to help employees, customers and external partners (such as suppliers) collaborate, share, and organise information.

This document describes the success criteria for Enterprise 2.0 and maps them to the EFQM Excellence Model, thus ensuring a comprehensive and balanced approach to planning and implementing Enterprise 2.0.

Content

  • Introduction
  • Assessment Guide
    • Leadership
    • Strategy
    • People
    • Partnerships & Resources
    • Processes, Products & Services
    • Customer Results
    • People Results
    • Society Results
    • Business Results
  • Introduction to Self-Assessment
  • Appendix 1 : Case Studies
  • Appendix 2 : The EFQM Excellence Model
    • The Fundamental Concepts of Excellence
    • The Criteria
    • The RADAR Logic
  • Acknowledgments

Price & How to Order

The EFQM Framework for Enterprise 2.0 is only available in Kindle format.