Over the years, the Ankara Branch of Turkish Society for Quality (KalDer) has organised some consciousness-raising events towards all sectors. One of them is the Quality Symposium for Public Administration (QSPA) which has been organised by KalDer Ankara since 2000. This year, the event welcome over 300 participants. With QSPA, KalDer Ankara aims to create awareness in Turkish public institutions about quality of management and to contribute to the improvement of their organisational and intellectual capacity.
Up until now, in the symposium, KalDer Ankara have opened up many themes for discussion such as accountability, local governments, citizen satisfaction, human resources management in public sector, leadership in public institutions, etc. This year, the symposium took place on the 29th March, with the main theme being: ‘Transforming Public Institutions by Excellence Model’. As part of the main theme, QSPA hosted several public institutions from Turkey and Europe; therefore, the participants found multiple opportunities to discover good practices from different public institutions applying the EFQM Excellence Model and Common Assessment Framework (CAF).
By benefitting from a collaboration between EFQM, the European Institute of Public Administration (EIPA) and the CAF Resource Center, KalDer Ankara invited Patrick STAES, from EIPA-CAF Resource Center and Gianluca MULE, from EFQM, to provide a unity of content. Also, Christoph HEHL, from Hessian Administration for Land Management and Geo- informatics, shared their experiences and good practices with Turkish public-sector employees.
Gianluca MULE, Chief Operating Officer at EFQM, started his presentation – "Fast-tracking progress with EFQM: A New Silk Road for The Public Sector" - by emphasizing that Turkey is a very important cultural and economic bridge between East and West. By indicating the elements of the Silk Road, such as cultural blending, good practice sharing, continuous improvement, stakeholder involvement, he said that “Experience, technical methods, ISO standards and management of change are important; but these systems and methodologies need an infrastructure and an architecture combining different point of views. The EFQM Excellence Model presents to all institutions such an infrastructure or architecture because it can show them where they should go and it can make these tools available to find themselves”. Moreover, Gianluca MULE talked about difficulties/obstacles of public institutions in the process of applying the EFQM Excellence Model. What kind of obstacles these institutions met and what are the lessons that they learned from self-assessment process? He stressed that “Nowadays, the biggest challenge facing public institutions is digitalisation and artificial intelligence. If public sector is not prepared for such developments; if a strong infrastructure and architecture cannot set up and public institutions does not work with a comprehensive business model, the new world would be a danger”.