Our history

EFQM celebrates its 25th Anniversary

On 15th September 1988, 14 European Business Leaders met with Jacques Delors and signed a "Letter of Intent" to form a European Foundation dedicated to increasing the competitiveness of European businesses.

The 14 CEOs were (pictured from left to right):

  • Umberto Agnelli - Fiat Auto SpA
  • Carlo De Benedetti - Ing. C. Ollivetti & C., SpA
  • Carl Horst Hahn - Volkswagen AG
  • A. Scharp - AB Electrolux
  • Jan F.A. de Soet - Koninklijke Luchvaart Maatschappij N.V. (KLM)
  • Cornelis Johannes van der Klugt - N.V. Philips' Gloeilampenfabrieken
  • Serge Dassault - Avions Marcel Dassault-Breguet Aviation
  • Heini Lippuner - Ciba-Geigy AG
  • Raymond H. Lévy - Régie Nationale des Usines Renault
  • Francis Lorentz - Bull SA
  • Konrad Eckert - Robert Bosch GmbH (attending on behalf of Marcus Bierich)
  • Iain David Thomas Vallance - British Telecommunications plc
  • Fritz Fahrni - Gebr. Sulzer AG
  • R. Morf - Nestlé SA (attending on behalf of Helmut Oswald Maucher)

The European Foundation for Quality Management, EFQM, was founded in October 1989 when the CEO/Presidents of 67 European companies subscribed to our Policy Document and declared their commitment to achieving EFQM mission and vision.

The Foundation set up a team of experts, from industry and academia, to develop the EFQM Excellence Model, a holistic framework than can be applied to any organisation, regardless of size or sector.This was first used to support the assessment of organisations in the European Quality Award in 1992.

Over the last 25 years, we have seen many changes.The Model has adapted and evolved over time to reflect changes in the global market place.Hundreds of organisations, from both the public and private sector, have participated in the EFQM Excellence Awards, including Robert Bosch, BMW, VW, Xerox, Ricoh, Grundfos, Philips, EDF, as well as small less known organisations.

One thing that has not changed is our objective: to increase the competitiveness of European organisations and support the sustainable development of the European economies.  We remain an independent, not-for-profit foundation; committed to supporting our Members in their journey towards excellence. While we focus on Europe, we have a global reach and welcome the opportunity to support all organisations.

Click here to read the Letter of Intent to establish the EFQM - 15 September 1988.

Click here to read the EFQM Policy Document signed in Montreux on 19 October 1989.

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